Water Meters

In 2022, the TNRD completed a multi-year project to install water meters for customers of all 11 Community Water Systems. This project was completed under budget, and was fully funded by a Federal grant program called the Gas Tax Strategic Priorities Fund. The total cost of the project was $3.475 million.

On this page, learn more about this significant infrastructure improvement in TNRD communities.

Water Meters Installed (as of April 2022)
1000 +
Project Cost (fully grant funded)
$ 2.99 M

Why Water Meters?

Even with system improvements, water conservation efforts and public education initiatives, per-capita water consumption within TNRD Community Water Systems has been historically high.

Metering, along with an accompanying fee structure, ensures consumer accountability. When people become more aware of their water use, they tend not to waste it, thereby reducing their overall water consumption. 

Water metering also ensures leaks do not go undetected in TNRD Community Water Systems for significant lengths of time.

Water metering allows the TNRD to bill customers based on the amount of water that is used, instead of using flat rate billing. By implementing this system for TNRD Community Water Systems, customers who conserve and use less water will pay less for their service than those who use greater amounts of water.

Leaks can account for a significant portion of a community’s water consumption. Water metering assists in quickly identifying and isolating system leaks for repair. Early leak detection can lead to significant water conservation.

High consumption contributes to equipment wear and shortens the life cycle of operating equipment, leading to higher operating and capital costs.

Encouraging reduced consumption through water metering, and being able to identify leaks more quickly, will help prolong the lifespan of critical water service infrastructure.

In order to make the cost of future water treatment facilities more affordable, it will be critical to obtain grant funding from both Federal and Provincial governments. Grant programs are increasingly giving preference to community waters systems that use water meters to encourage water conservation. 

In 2020, while the TNRD was in the process of installing water metering, the TNRD was successful in obtaining a grant worth up to $4.95 million to construct a water filtration facility on the Pritchard Community Water System (see the news release here). This grant will cover 100% of eligible project costs.

Monitor Your Water Use

The EyeOnWater mobile app allows you to see your latest water usage, and to understand how much water you use, detect leaks, and discover trends for when you use the most water.

  • Quickly view your recent water usage with a two-week comparison.
  • View detailed water usage history by day, week, month, and year.
  • Discover your short and long term water usage trends.
  • Detect leaks and reduce water waste.
  • Easily contact your water utility.

To sign up for EyeOnWater, all you need is your 13-digit account number (found on your water bill) and postal code. You can also download the EyeOnWater mobile app on the App Store or Google Play Store.

Note: Your account number must be entered in the format 000-0000000-000, and postal code must be entered in the format A1A 1A1. 

Properties within TNRD Community Water Systems have had water meters installed either indoors or outdoors.

Inside Installation

If your property received an inside meter installation, the water meter has been installed as close as possible to the shut-off valve for the house/building, typically in the basement.

Care has been taken to ensure the meter is accessible and free of obstructions.

Outside Installation

If your property received an outside meter pit installation, the water meter has been installed downstream of the curb stop valve near the property line.

In some cases, the meter has been installed upstream of the curb stop valve, within the public road right-of-way.

Did You Know?

  • On average, Canadians who live in homes that are metered use 39 per cent less water than those who live in homes that are not metered.
  • A steadily dripping tap can waste up to 880 L of water a day – that’s 321,200 litres of water a year!
  • Residents of B.C. are the second highest water users in Canada.


Water Service

TNRD Utility Services
250-318-7515 (Emergency after-hours)


TNRD Finance

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