Utility Billing & Payments

Payment Options

The TNRD has multiple options for utility customers to pay their quarterly bills, and for solid waste to pay tipping fees each month. 

The TNRD is registered with most financial institutions in B.C. for electronic banking online.

When you are sending an Electronic Fund Transfer (E-Transfer) for your utility bill payment, please use Thompson Nicola Regional District Utilities as the payee. Please input your 13-digit account number.

When you are sending an E-Transfer for your tipping fees, please use Thompson Nicola Regional District Invoice as the payee. Please input your invoice number.

TIP: To make it easier to find the payee you need, type Thompson Nicola to search for all payee options.

You can pay your utility or garbage bill by cheque sent in the mail.

For utility bills, please make the cheque you are sending payable to Thompson-Nicola Regional District Utilities, and provide your 13-digit account number on the cheque.

For garbage bills, please make the cheque you are sending payable to Thompson-Nicola Regional District Invoice, and provide your invoice number on the cheque.

Please do not send cash in the mail.

Mail to:

Thompson-Nicola Regional District
300-465 Victoria St
Kamloops, B.C.
V2C 2A9

You can pay your utility bill or garbage bill in person at the TNRD Civic Building during office hours, using debit, cash or cheque. Parking is available.

TNRD Civic Building (4th Floor)
300-465 Victoria Street
Kamloops, B.C.

Our office is open Monday to Friday, from 8:30 am to 4:30 pm (excluding statutory holidays).

  • For more information on Solid Waste payment and account options and information on TNRD Eco-Cards, please click here.

Monitor Your Water Use

The EyeOnWater mobile app allows you to see your latest water usage, and to understand how much water you use, detect leaks, and discover trends for when you use the most water. For more information, click here.

How To Calculate Your Water Bill

  1. Look at your Service code on your mock bill, which refers to your Community Water System and the meter line size installed into your house. 
  2. Look at the Current Reading compared to the Previous Reading to calculate consumption in that quarter.
  3. Determine the total consumption cost by using the following formula:
    • (Consumption amount * consumption rate) + Base rate = Total bill amount

 

How Water Rates Are Set

Water rates and other fees are established through Bylaw 2757. This bylaw includes metered rates for the mock billing phase and for actual billing, after the mock billing phase ends. Metered rates include a base rate and consumption rate for each Community Water System. Below, you can view Bylaw 2757, which shows base rates and consumption rates for all TNRD Community Water Systems.

Contact

Water Service

TNRD Utility Services
250-377-6284
250-318-7515 (Emergency after-hours)
utilityservices@tnrd.ca

Billing

TNRD Finance
250-377-8673
finance@tnrd.ca

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