Emergency Support Services

Evacuee Registration

If you have been evacuated from your community due to wildfires, you should register with Emergency Support Services (ESS) whether you need the support or not. This will help ensure that your loved ones and communities know where you are and know that you’re safe.

  • Step 1: Some reception centres are offering online registration. If online registration is listed under the Emergency Support Services Reception Centre locations below, you can self-register online at ess.gov.bc.ca. If you require assistance with self-registration you can ask for help by calling the Emergency Support Services Info Line: 1-800-585-9559
  • Step 2: Proceed to the nearest Reception Centre (listed below) to complete the ESS registration. You will also be asked to complete a needs assessment to determine what short-term supports you require (e.g. food, lodging, clothing and incidentals).

Tip: After you register, you may receive calls from unlisted numbers regarding your evacuee registration. Make sure your voicemail box is not full so ESS volunteers can leave a message.

Emergency Support Services Reception Centres

Emergency Support Services (ESS) reception centres are available for evacuated residents who are without access to other sources of support. In many cases, home or tenant insurance actually provides greater support than what is available through ESS, so be sure to speak with your insurance representative to see what’s available to you.

If you have been evacuated and are in need of assistance, please proceed to the reception centre listed on your Evacuation Order or contact the TNRD. Learn more about what you can expect from Emergency Support Services.

Chilliwack

Kelowna

Salmon Arm

For more info on how to find reception centres you may also call the provincial ESS line at 1 800 585-9559.

Wellness Support for Evacuees

A 24/7 call-in line is available to provide psychosocial and wellness support to evacuees over the phone. This is a free service for those evacuees who might find it helpful to speak with someone.

  • Phone: 1-888-686-3022

Family Reunification

If you know of a person who may have been in Lytton on June 30, 2021 and who cannot be accounted for, please call or attend any RCMP Detachment to report that person missing.

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