UPDATE: The system has been restored as of Friday, January 21, and customers can once again reload eco-cards via app.tnrd.ca.
The TNRD is aware of a technical problem with the processing of payments through the Reloadable Eco-Card account system (app.tnrd.ca). We are working with our software providers to rectify this as soon as possible. The issue results in the payment process failing and no cards have been mistakenly charged.
Residents can still use their Eco-Cards to pay for waste in the meantime, and if your account balance is below $0.00 it can be paid off once the online payment system is working again.
We hope to have the online payment processing fixed soon and thank you for your patience.